Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Derby | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Derby is a GPhC registered online pharmacy weight loss clinic serving patients in Derby, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other clinical data required to assess your suitability for weight loss treatment.
• Payment information: Transaction details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

2. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your eligibility for weight loss treatment and provide appropriate clinical care.
• To process and dispatch your prescription medication. Once your consultation is approved by our pharmacist, delivery is made within 1 working day.
• To communicate with you regarding your order, treatment plan, or any clinical concerns.
• To maintain accurate pharmacy records as required by GPhC regulations and UK law.
• To improve our services and website experience.

We process your health data under the lawful basis of provision of healthcare treatment and, where required, with your explicit consent. Your personal data will not be used for marketing purposes without your permission.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand website traffic and user behaviour so we can improve our service.
• Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare providers: We may share relevant clinical information with GPs or other healthcare professionals involved in your care, where clinically necessary.
• Delivery partners: Your name and delivery address are shared with our trusted courier service solely for the purpose of dispatching your medication.
• Payment processors: Secure payment providers process your transaction data in compliance with PCI-DSS standards.
• Legal obligations: We may disclose data if required to do so by law or a regulatory authority, including the GPhC or NHS bodies.

All third-party partners we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer where required by law. After this period, data is securely deleted or anonymised.

6. Data Security

We take the security of your personal and health information seriously. Our website uses SSL encryption, and access to patient records is restricted to authorised clinical and administrative staff only. We regularly review our security practices to protect against unauthorised access, loss, or misuse of your data.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data where it is no longer necessary, and object to or restrict how we process your information in certain circumstances. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Derby
GPhC Registration No: 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.